juya9's Privacy Policy

This privacy policy applies to the juya9 platform and the https://juya9.cam website. By using juya9, you are agreeing to the terms described in this policy. We take the privacy of your personal information very seriously and we are always committed to protecting your data. The sections below describe in detail how we manage your information.

1 Types of Information Collected

We collect the following types of information when you register on the juya9 platform and use our services:

1.1 Identity Information

• Full name and date of birth
• Valid national ID or passport number
• Current and permanent address
• Email address and mobile number

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction verification only)
• Bank account details (where applicable)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and browser type
• Device information (operating system, model)
• Cookies and session data
• Time spent on the platform and gaming activity logs

2 How We Collect Information

We collect your information through the following methods:

• Directly provided information: Information you provide when filling out registration forms, completing KYC verification, and contacting our support team.
• Automatically collected information: Collected automatically through cookies and similar technologies when you use our website.
• Via payment processors: Confirmation information received from payment service providers when transactions are completed.
• Via verification agencies: Through third-party verification services approved by regulatory authorities for the purpose of identity and age verification.

3 Purpose of Using Your Information

juya9 uses your personal information only for the following purposes:

3.1 Account Management

Your information is used to create, verify, and maintain your juya9 account. We use your date of birth to confirm age verification — juya9 is for users aged 21 and above only.

3.2 Processing Financial Transactions

Your information is used to securely complete your deposit (minimum ৳500) and withdrawal (minimum ৳800) transactions.

3.3 Security and Fraud Prevention

Your information is analyzed to protect your account from unauthorized access and to detect suspicious activity.

3.4 Customer Support

Our 24/7 live chat support team can view information related to your account in order to assist you effectively.

3.5 Service Improvement

Anonymous statistical data is used to improve the user experience, develop new features, and analyze platform performance.

4 Data Storage and Protection

4.1 Storage Method

All your personal information is stored on secure, encrypted servers. We use SSL/TLS encryption technology, which keeps all data transmission between your browser and our servers protected.

4.2 Retention Period

Information is retained for as long as your account remains active and, thereafter, for specific periods as required by applicable legal obligations. Financial transaction records are retained in accordance with regulatory guidelines.

4.3 Access Control

Only authorized juya9 staff who need the information to provide services can access your personal data. All staff are bound by strict confidentiality agreements.

5 Sharing Information with Third Parties

juya9 never sells, rents, or shares your personal information for marketing purposes. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Identity verification services: With approved verification agencies for the purpose of completing the KYC (Know Your Customer) process.
• Legal obligations: Information may be disclosed in compliance with applicable law in response to a court order or a legitimate request from a government authority.
• Cybersecurity: A limited amount of information may be analyzed with security services to prevent fraud or illegal activity.

Any third-party service provider is bound by a confidentiality agreement with us and may not use your information beyond our instructions.

6 Cookies Policy

The juya9 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for maintaining your login session and ensuring the basic functionality of the platform. Without them, the service will not work properly.

6.2 Service Improvement Cookies

These cookies are used to analyze how you use our platform and to improve the user experience. You can disable these cookies through your browser settings, though doing so may limit certain features.

7 Your Rights

You have the following rights regarding your personal information:

• Right to access: You can request to view what information we hold about you.
• Right to correction: You have the right to request correction of inaccurate or incomplete information.
• Right to deletion: You may request deletion of your information in certain circumstances, though some information may be required to be retained for legal or regulatory reasons.
• Right to object to processing: The right to object to the processing of your information for specific purposes.
• Data portability: The right to receive your information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team.

8 Protection of Minors

The juya9 platform is strictly for users aged 21 and above. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of registration. If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

9 International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred internationally, we ensure that the same high standard of data protection policy is followed everywhere. All data transfers are carried out using industry-standard encryption technology.

10 Response to Security Breaches

If a data security breach occurs that may affect your personal information, we will:

• Promptly investigate the incident and assess its impact.
• Notify the relevant authorities within the timeframe required by applicable law.
• Inform you directly if your information is at significant risk.
• Take the necessary steps to prevent such incidents in the future.

11 Links to Third-Party Websites

If the juya9 platform contains links to third-party websites, we are not responsible for the privacy policies of those websites. We strongly recommend that you read the privacy policy of any external website before visiting it.

12 Changes to This Policy

juya9 reserves the right to update this privacy policy at any time. If any significant changes are made, we will send a notification to your registered email address and update this page on the website. Continued use of the platform after any changes will be taken as your acceptance of the revised policy.

This privacy policy was last updated: January 2026.

13 Contact

If you have any questions or concerns about this privacy policy, or if you wish to make a request regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Through the website's 24/7 live chat support

Our privacy team will generally respond to your request within business days.